Support services

At Xeptor we pride ourselves on our approach. We have developed a step-by-step presales methodology that allows our customers to work seamlessly with us in any engagement. We understand that any reseller large or small doesn’t necessarily have the in house technical expertise or the time to support their clients.

Xeptor have a dedicated Technical Support department offering a complete design and custom configuration service. We help our clients by ensuring the technology proposed is compatible with the existing infrastructure allowing seamless integration. Whether a server requires extra memory or a laptop needs a software revision Xeptor can tailor all of your configurations under budget and on time.

Storage and demand 
Tthe 8000m² warehouse of Xeptor offers you space for storage that is secure including insurance accurate reports, so that you can always communicate the right information to your customer. Delivery within 48hours to you or your customer

Enrolling and removal
Sometimes there is more to it than just moving your clients hardware. It takes time and it disrupts the important business processes of your customer. Guarantee your customer continuity that they require, and let Xeptor do all the work, such as:

• emptying the workspace
• moving the old hardware to the preferred storagespace (internal, external or at Xeptor)
• placing and connecting new hardware
• removing old hardware and the packaging materials

Want to know more? Call: +44 (0) 845 121 4241 or e-mail info@xeptor.co.uk